Auteur: Kerry Patterson

Édition: 2

Format: Ebook Kindle

Nombre de pages: 273

Éditeur: McGraw-Hill Education

Date de sortie: 16-09-2011

Détails:

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

• Prepare for high-stakes situations
• Transform anger and hurt feelings into powerful dialogue
• Make it safe to talk about almost anything
• Be persuasive, not abrasive

EAN: 9780071771320